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EXCEPTION TRACKING FOR JACK HENRY SYNERGY BANKS:

A PROFORMANCE Loan Origination System Case Study

First Financial Bank, N.A. - Abilene, Texas ($7B Asset Size)

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In 2014, First Financial Bank chose PROFORMANCE to assist the bank in leveraging the four million documents in their Synergy system with integration to exception tracking and collateral management in the INFO-ACCESS system.

Today, all 129 loan officers, 99 loan assistants and 25 credit staff (credit, analyst, loan review) use INFO-ACCESS as the single application for:

  • Exception Tracking
  • Collateral Management
  • Synergy Document Viewing
  • Host (Silverlake) Data Viewing
  • Notices to Customers
  • Notifications to Employees
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Before INFO-ACCESS: Faced with Several Systems That Were Not Integrated

  • Credit was responsible for setting up loan exception tracking.
  • Lender and loan assistants uploaded documents into KOFAX or emailed the documents to credit to satisfy exceptions.
  • Exceptions did not get cleared in a timely manner due to the dependency upon credit to clear them.
  • Document naming was done in Synergy, which was separate from KOFAX capture.
  • Constant loan origination process struggles between the front and back office.
  • Inconsistent tracking within WinDAudit.
  • Difficulty finding documents in Synergy.
  • Lenders were unable to run their own reports (emailed weekly).
  • Exception tracking and document imaging were two disparate systems and were out of sync.

INFO-ACCESS: The Perfect Integration Solution

  • Integrated document imaging (with Synergy interface), exception tracking, collateral management, contact management, and notice generation for loans and deposits.
  • Quality assurance is ensured with review queues for document image quality, indexing accuracy, content data collection, and exception management.
  • Loan review is automated.

After INFO-ACCESS: Loan Origination Process Improvement

  • Lender no longer needs to access three separate systems to obtain loan information (Jack Henry SilverLake data, Synergy documents, and WinDAudit Tracking).
  • Lenders have complete control of their documents.
  • Exceptions are cleared immediately.
  • Easy to find documents as they are viewed in relation to the customer.
  • Documents and tracking can be viewed at a global or loan-by-loan basis.
  • Loan exception tracking is also viewed in relation to the customer.
  • Reports can be easily created using a work queue to see outstanding exceptions.
  • Documents can be scanned, imported, or dragged/dropped into the Work Item queue, immediately clearing exceptions and removing them from the list. The documents are then automatically archived into Synergy.
  • The Master View screen within the applications shows the entire relationship – loan and deposit relationships as well as all collateral owned by the entity.
  • Collateral Management – lenders can quickly and easily see cross collateralization.
  • Notices – lenders and loan assistants can send ad hoc notices to customers.
  • Events – lenders can create events in the system to remind them of upcoming appointments (meetings, inspections, reviews).
  • Notes can be entered at any level (entity, contact, loan, deposit, collateral, etc.).

Additional Functionality for the Future

  • Fully integrates stage based commercial loan origination process workflow with data and document collection, collateral management, and exception tracking.
  • Provides automatic production of the credit proposal for the loan committee.
  • Includes pipeline reporting.
  • Provides portfolio analysis.
  • Offers risk segmentation, business intelligence, and reporting functionality
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